Home >> Known Issues with VPB 3

IMPORTANT NOTICE - There are several major issues with VideoPaper Builder. View our Known Issues page for descriptions of the issues and work-arounds.

Known Issues

Windows - Video shows only black screen, but audio plays

Newer versions of QuickTime do not work with VideoPaper Builder on Windows (The audio works but the video doesn't).

Potential Solution

Re-install QuickTime 7.1.6 or earlier.
Then Re-install VideoPaper Builder.

Mac OS X - Published VideoPapers don't show the navigation bar menu items

This issue has been reported especially with newer Macs using Intel chips, but also with older Macs. If your VideoPaper has several sections, only the first shows up and the menu bar isn't generated.

Potential Solutions

Publish the VideoPaper using a windows based machine
Remove the "folder" sections from your paper, leaving only the pages
Nest additional folder sections within a top level folder section.

Windows Vista Internet Explorer 7 - Published video shows only black screen as do buttons

Potential Solutions

Click on the video or button area to force the browser to display the QuickTime content
Use an alternate browser like Mozilla Firefox

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Last Update: 03/11/2008 Maintainer: VPB Webmaster (webmaster@concord.org)